Privacy Policy

Privacy, confidentiality and discretion are very importance to us. As a requirement of our field of work, and in order to provide a high standard of service, it is necessary to gather certain types of information about our clients and in certain cases, website visitors. The following statement fully explains what information we gather, how we use it, and how we protect it.

This site (“changeswelcome.com”) is owned and operated by Changes Welcome Ltd, for the purposes of promoting the services of it’s Principle and other member Practitioners (the “Therapists”, “Member Practitioners”, “Hypnothertapists”). We are registered with the Information Commissioner and all submitted information is processed in accordance with the provisions of the 1998 Data Protection Act.

This privacy policy describes the way that we use and collect your personal and other data relating to ChangesWelcome.com (the “Site”). Please review this policy carefully and in its entirety. If you (the “Visitor”, “User”, “Customer” or “Client”) have questions about this policy, then please contact us at info@changeswelcome.com.

Your ongoing use of the Site indicates that you accept any changes to the Privacy Policy. You understand that Changes Welcome Ltd can change this privacy policy by posting changes to this Site. You may not use the Site if you do not agree to be bound by this Privacy Policy.

Personal data is information that can be used to identify you as an individual. Changes Welcome Ltd considers “Personal Information” to include information that alone or when in combination with other information may be used to readily identify or contact you, such as: name, address, email address, Date of Birth or phone number. Changes Welcome Ltd does not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.

Note: Information exchanged directly with the Practitioner, and not via this Website (the “Therapist”, the “Hypnotherapist”) will usually fall outside of this agreement. This includes all communications with the therapist, for example via email, telephone, verbally or other written correspondence.

Information Collected by our online Contact Forms, Chat Services, and Incoming Telephone or Email Enquiries.

In Summary: This information is collected for the purpose of contacting users with a view to responding to their queries, and booking in appointments, as well as promoting other products and services.  This information may also be made available to Therapists and reception services where relevant for the purposes of booking in appointments, or responding to queries. This includes telephone numbers and email addresses. We may also use submitted email addresses and telephone numbers to send future communications and information and for the purpose of following up on enquiries.  This may include the sending of information about third parties. Other contact details may also be used for these purposes. These details are never shared with third parties. In the case of emails, except where a personal individual email response is provided, information about unsubscribing from the contact list is included in each email.

By using this Site or making a booking with any Therapist you contact via this site, by email or by telephone you agree:

1) To comply with the terms and conditions of this Privacy Policy, and
2) That Changes Welcome Ltd may process (i.e., collect, use, etc.) your Personal Data as described in this Privacy Policy. This may be done in the country where it was collected as well as other countries (including the United Kingdom) where laws regarding processing of Personal Data may be less stringent.

Requests for Information, News and other Content: When you sign up to receive a service such as therapies, newsletters or partake in a forum, you may sign up to receive information, news and other content related to new and existing products and services related to ChangesWelcome.com and other information related to Changes Welcome Ltd that may be of interest to you. You may also sign up to receive information, news and other content from third parties whose services and/or products we believe may be of interest to you. You will be asked to provide Personal Information, such as contact details and other information, relevant to delivering such news and information. We maintain all such information.

Practitioner Applicants: If a Site visitor wishes to apply to be a Practitioner on ChangesWelcome.com, the visitor will be required to submit Personal Information as requested. Any information supplied by or on behalf of a visitor for purposes of becoming a member Practitioner will be maintained by Changes Welcome Ltd as well as third party affiliates and other third parties. Except where otherwise stated, this includes making such details publicly available on the Site and elsewhere. Please note that Changes Welcome Ltd may have additional privacy terms that apply to Practitioners. Such terms will be made available during the application process and/ or when an applicant otherwise accesses his or her account.

Communications with Changes Welcome Ltd: If you engage in a communication with Changes Welcome Ltd or it’s Therapists using the Site’s chat, email, voice or other communication products or services, or if you engage in a pre- or post-interaction survey (“Survey”) related to any such communication, you may voluntarily provide, or otherwise be asked to provide, Personal Information such as your name, contact information and other information to facilitate our service. By providing Personal Information and other information via Changes Welcome Ltd’s communication products or services, you consent to Changes Welcome Ltd collecting and processing such information for the purposes outlined in this Privacy Policy.

Technical Support Requests: If you need technical support related to the Site, you will need to complete a form for the purposes of defining and clarifying your technical support request. When submitting a technical support request, you will be asked to provide Personal Information, including an email address and a description of the issue. We maintain copies of all technical support requests and other information submitted with or related to such requests.

Usage Information for all Site visitors (Statistical Information & Analytics): We use statistics and analytics software to track user traffic patterns throughout our site. However, we do not correlate this information with data about individual users. We do break down overall usage statistics according to where users linked to us from, and about their browser type, by reading this information from the browser string (information contained in every user’s browser).

We also track and catalogue the search terms that users enter in our Search function, but this tracking is never associated with individual users.

We use the information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

We use any information voluntarily given by our users only for the express purpose for which that information was intended and for that purpose only.

We log web browser information (e.g., Internet Protocol addresses and browser types) and other usage information from the Site such as page view tallies, time spent on each page, geographic location information, page browsing information, subject matter browsing information and operating system information. If a User is using a mobile or other portable device to visit or access the Site, we may collect hardware information related to the device used by the Member or User. Your browser may be set to limit or prevent any of the browser information described above from being transmitted.

We use browser information, pixel tags and cookies to determine whether a communication, service or marketing material should be deployed on your browser when you are visiting the Site. We may also use browser information, cookies and pixel tags: to determine how you arrived at the Site, to determine whether you are a returning visitor, to help us improve our product and service offerings, for quality assurance and training purposes, to help diagnose problems with the servers we use, to gather broad demographic information, to administer and optimize our services, to deliver marketing or other materials to you on behalf of third parties and for other lawful purposes.

Changes Welcome may allow Members to sign in to the Site and/or enroll as a User by using the sign-in credentials used by such visitor on a third party social media website (e.g., Facebook). By signing in or enrolling using the third party website’s credentials, the Member consents to ChangesWelcome.com collecting and maintaining the information provided via such third party website. Changes Welcome Ltd is not responsible for the privacy practices of any third party website.

Promotions: From time to time, we may offer promotions on ChangesWelcome.com. If we do, and if you wish to participate, you may be required to provide Personal Information, such as contact information and other information. We maintain such information.

Aggregate Information. We may aggregate information so that it is not Personal Information, and we may use and share such aggregated information for training and quality assurance purposes, for purposes of delivering our services, for purposes of expanding and improving our services and for other purposes, where this is lawful.

Information that member Practitioners should collect form Users. E.g During the Initial Consultation

Although this falls outside of the direct jurisdiction of ChangesWelcome.com’s responsibilities, Terms, Conditions, and Privacy policy, we wish to be as open and honest as possible. However, Changes Welcome Ltd cannot be held responsible for data held by third parties, mentioned below.

Any user who chooses to receive therapeutic services from a member Practitioner will be required to provide that practitioner with additional personal information. This information is required in order for the Practitioner to be able to exercise his/ her duty of care. This includes, but is not limited to; (a) Name, Address, Email, and Telephone contact information; (b) relevant background and medical information; (c) The name and address of the User’s general practitioner; and for Webcam Session also (d) The address and telephone number(s) of the location where the User will be receiving therapy (e) The address and telephone number of a third party emergency contact person; (f) Any alternative backup contact information such as Skype name, Facetime email address.

Personal information shared with the individual Therapist at the initial consultation or in subsequent conversations or therapy sessions is kept confidential by said Therapist, other than;

A) to share a first name and contact number with a relevant Reception service for the purposes of booking an appointment, or where the Therapist and the Changes Welcome Ltd’s director is one and the same (the ‘Principle”). As such, first name and first initial of the surname as well as a contact telephone number and/or email address may be shared between the Therapist, the Reception service, and Changes Welcome Ltd in any combination, for the purposes of booking in the appointment, advising of changes, or reporting back additional relevant information as requested by the client.

B) To enter the client’s Contact Details (Name, Email Address, Address) into an electronic customer database(s), where it may be used for supplying supplementary information, news and offers to clients via Email. There is an opt-out option on any such email.
Changes Welcome Ltd may also pass on information to the Therapist for requested contact and booking purposes.

C) Where there is a payment transaction made with the client. In this case, information such as Name, Address, Telephone Number, Email Address, Service Rendered, Amount Billed, Date of the booking, and other financial information required to keep accurate accounting records and for invoicing purposes will be entered into an online cloud based bookkeeping system.

The Hypnotherapist is solely responsible for keeping other personal information and data safe. He/she is bound by the guidelines of their respective overseeing professional bodies.  Client confidentiality is of utmost importance to every therapist and any written information is kept secure and confidential at all times.

Other than the exceptions listed above, such information as is shared at the Initial Consultation or subsequent sessions is not kept electronically and is kept entirely confidential by the Hypnotherapist.

Information Collected by our Newsletter, Giveaway, and Contest forms (including referral schemes)

Our site users can choose to enter their name and email address on a form in order to unlock a reward of some sort. This might be an online contest, a giveaway, a referral or discount scheme or similar. In doing so, the information they enter will be used for the purposes stated on the page, as well as for offering other information, promotions, and news. There is an opt-out option on these emails.

In some cases, a unique referral link may also be provided, which can be used to pass to friends, relatives and colleagues. Information about such actions is tracked, in order to understand and reward user interactions.

You have the following rights with regard to your personal information:

Right to inspect and copy: In most cases, you have the right to look at and receive a copy of information that is in your record.

Right to Amend: If you think any information we have about you is not correct or complete, you can ask us to change the information, or add a statement to your record stating what you think is incorrect or incomplete. We can deny your request for certain reasons, but we must give you a written reason for our denial.

Right to an Accounting of Disclosures: The Release of Confidential Information is recorded as a list of items that have been copied from your record and shared with someone else. You have the right to ask for this list.

Right to Request Restrictions: You have the right to put limits on what we can do with your personal information. However, we are not required to agree with your request.

Right to Request Confidential Communications: You have the right to ask us to communicate with you in a certain way or at a certain location. For example, you may ask that we only get in touch with you at work or by mail. Before we can act on your rights, we will ask you to put your request in writing.

Please be aware, there is a standard fee for receiving a copy of information from your record or an accounting of disclosures, which is set at £20.00.

Will you share my information with anyone else?

Mandatory Disclosures: There are certain times we are unable to protect the privacy of your personal information. We will give information about you when required to do so by Law.

¥ To Avert a Serious Threat to Health or Safety: We want to keep you safe. We will give personal information about you to stop a serious threat to your health and safety, and, we will protect the health and safety of other people if you are in any way a threat to someone else.

¥ Law Enforcement: We release personal information if asked by law enforcement officials:
a) In response to an order of the court.
b) To identify or locate a suspect, fugitive, material witness, or missing person.

¥ If you are a Client entering into Therapy with a Practitioner on this Site, you will be required to agree to the sharing of personal information with that Practitioner. Information that you share with the Practitioner is not shared with Changes Welcome Ltd, except in cases where the Therapy is offered by the principle practicing Therapist, and does not fall under the terms of this privacy policy.

¥ Rights to Revoke: You have the right to revoke your consent, but you must put it in writing.

Disclosures, which do require your consent: Sometimes, we or your Practitioner will need your permission before we can use or communicate personal information. This is specifically required of Users when entering into therapy with one of our Practitioners. We will require that you sign a specific form to do this:

¥ Additional Services: Before we or any Practitioner can help you work with another agency, we need to tell them some personal information about you. Examples of such services are hospitals, schools, nursing homes, and other social and health services.

¥ Individuals involved in your Care: We or any Member Practitioner may give personal information to other people or agencies that are helping us to provide your services. Examples include your family/friends you want informed, or other people who help you.

¥ Your Doctor: We believe it is important to coordinate your services with your physical health care in certain cases. Your consent to share information with your doctor may be required by the practitioner if you enter into Therapy.

¥ Jail or Prison: If you are an inmate of a jail or prison, we or your Practitioner may release personal information about you to the jail or prison authorities.

¥ Rights to Revoke: You have the right to revoke your consent but you must put it in writing, and you will no longer have access to Changes Welcome’s services.

How does Changes Welcome Ltd protect your information?

Data transmissions over the Internet cannot be guaranteed to be fully and absolutely secure. All pages on our website that handle sensitive/personal information are SSL encrypted for maximum security. This includes live chat, worksheets, email, personal accounts and payment pages. Chat transcripts are encrypted during transmission. All Transcripts are maintained on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords.

Some Definitions

Web browser is a software program that allows a user to access, retrieve and view information on the World Wide Web. Examples of browsers include Google Chrome, Internet Explorer, FireFox, and Safari.
Encryption is the process of transforming information into unreadable text so that it is only legible to those possessing an encryption key. The process of making encrypted information readable again is referred to as decryption.

Cookies: A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track traffic flows.

Cookies record information about your preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. In the latter case, certain personalized services cannot then be provided to that user, and accordingly you may not be able to take full advantage of all our features. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

During the course or any visit to our website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things such as finding out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking for the cookie left there on the previous visit.

Information supplied by cookies can help us to analyze the profile of our visitors so we can provide you with a better user experience.

Pixel tags are small graphic images that are embedded in a web page or email for purposes of tracking activity on web pages or whether a user has opened or accessed an email. A pixel tag may be set to identify on what browser and computer it was viewed, whether that browser has cookies received from a server associated with the pixel tag, and whether the web page or email with the pixel tag was forwarded or copied.

Information that Changes Welcome Ltd collects from Users who communicate with member Practitioner(s)

When Users request a chat, call, consultation or therapy session via Webcam or Face-to-Face we collect personal information that is necessary for the Service to be offered.

This information is known as Personal Data and includes your username, email address and contact phone number.
We also collect meta-data about the overall site, like the frequency of page views and other aggregate information. Finally, we will collect information about your computer, like your IP address and browser information.

In the event that a User elects to purchase paid services on the Site such as webcam or face-to-face therapy sessions, other Personal Information such as name, address and credit card payment information will be collected in order to process payment. This is done via a secure third party payment gateway (E.g.Paypal).

Information that ChangesWelcome.com collects from member Practitioners

We collect information about you in a variety of ways. When you register with ChangesWelcome.com as a Practitioner, we collect personal information that is necessary for you to use the Service.

This information is known as Personal Data and includes your name, username, password, contact phone number and other information that may appear in your public profile. We also collect meta-data about the overall site, like the frequency of page views and other aggregate information. We collect information about your computer, like your IP address and browser information. ChangesWelcome.com may also record your IP address when submitting information in order to combat online crime or fraud.

Changes Welcome will also require your payment information for the purposes of collecting Direct Debit payments for your membership subscription.

You can also decide against sharing any Personal Data with Changes Welcome by not registering with Changes Welcome as a Practitioner. You can also cancel your account. You are responsible to keeping and passwords secure.

Information that member Practitioners should collect from Users

Although this falls outside of direct jurisdiction of ChangesWelcome.com’s responsibilities, Terms, Conditions, and Privacy policy, we wish to be as open and honest as possible. Any user who chooses to receive therapeutic services from a member Practitioner will be required to provide that practitioner with additional personal information.

This information is required in order for the Practitioner to be able to exercise his/ her duty of care and is not shared with Changes Welcome. This includes, but is not limited to; (a) The address and telephone number(s) of the location where the User will be receiving therapy (Webcam sessions only); (b) The name and address of the User’s general practitioner; (c) Mobile number; (d) The address and telephone number of a third party emergency contact person (Webcam sessions only); (e) Any alternative backup contact information such as Skype name, Facetime email address, or VOIP (Webcam sessions only).

Consent and Changes

As indicated above, you must accept the terms of this privacy policy to use ChangesWelcome.com. You understand and agree that Changes Welcome Ltd can change the privacy policy by posting changes to this Site. Your ongoing use of ChangesWelcome.com indicates that you accept any changes to the Privacy Policy. Again, if you have questions or comments regarding this privacy policy, then please contact us at info@changeswelcome.com.

Peta Klein
A fantastic experience. Liane is very calm and gentle and very positive which rubs off on you. After one session I felt so relaxed with her and could talk about anything. I am so much better now and i… Read more
Bisley, Gloucestershire